Shipping & Returns
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For orders outside the UK, it is the customers' responsibility to ensure that any product purchased is legal at the shipping destination.
Import fees may apply depending on the country.
All UK and European orders at Hippie Turtle Herbal Co are delivered via Evri, DPD or Royal Mail (courier provider may vary depending on availability and time of year). There is no option to select a specific courier provider, we will select express delivery with any of the above providers based upon logistical practicality. All UK deliveries are 1-2 WORKING day(s) from the day of processing but not exclusively guaranteed. Rest of the world courier provider may vary based upon availability. Special postage prices may apply where a package is put together for a specific country. For individual product deliveries outside of Europe, please inquire via e-mail at info@hippieturtleherbalco.co.uk. For UK Mainland orders up to 1kg, delivery will be via Evri, DPD or Royal Mail (courier provider may vary depending on availability and time of year) a flat rate charge of £3.99 will apply for express 1-2 day shipping. For European orders (outside UK) delivery charges will vary according to weight and country, please email info@hippieturtleherbalco.co.uk for a quote. Postage prices may vary according to special offers. For UK orders over £50, delivery is FREE. The cut off point for dispatch is 2pm Monday-Friday.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.